SHIPPING

Australian Orders Only

Please note: We cannot deliver to PO Box addresses

Once your order with Nippon Food Distributors has been received, your order will be processed within 24 - 48 hours (during normal business hours). Our commitment to you is that your order will be carefully packaged and despatched within this time. You will receive an e-mail from us to let you know which courier company is handling your delivery.  

Please note approximate delivery times from the date of your order: 
Deliveries to Melbourne, Sydney, Adelaide and Brisbane Metro please allow 1-3 working days. Customers in other areas please allow additional time. 

For delivery updates or enquiries please refer to your e-mail from our third party courier or please e-mail shop@nipponfood.com.  

Delivery Charges

Rest of Australia (Regional Victoria & Interstate)
Shipping varies upon location and is handled by Australia Post or courier. An estimate is calculated before you checkout by entering your postcode.

All payments are to be made in Australian dollars only.

International Orders

We currently do not deliver outside of Australia.

Acceptance of Delivery

All orders must be signed for by a person 18+ years. Please note that anyone who signs for the goods at your nominated delivery address will be assumed to be authorised by you to do so. This includes, but is not limited to staff, colleagues, relatives and friends. 

If no-one is available at the time of delivery and your parcel, please refer to your delivery notification card for options.  

Delivery Risk and Insurance

In the event that order parcel has been lost in the postal system, Heigo Australia/Nippon Food Distributors will take responsibility and organise for another package to be delivered. However, if the order has been signed for, Heigo Australia/Nippon Food Distributors cannot take responsibility.  

Product Descriptions

Tasting descriptions of the products delivered may vary from your experiences as temperature, packaging design and storage method will vary from customer to customer.

Incorrect Address

If you have given us an incomplete or incorrect address you will be charged a re-delivery charge plus the postal return fee. If the package cannot be delivered due to an incorrect name and the  package is returned to Heigo Australia/Nippon Food Distributors by the shipper, you will be charged a re-delivery charge plus a postal return fee, in order to re-enable shipping.